Terms of Service

These terms apply to your use of suvelwebverse.com and of apps published by Suvel Webverse. By using the website or our apps, you agree to them.

Two related businesses work under the Suvel Webverse name. Suvel Webverse, a sole proprietorship registered in Ontario, Canada, serves clients in Canada and outside India. Suvel Webverse LLP, a limited liability partnership in India, serves clients in India through suvelwebverse.com/in. "We" and "us" mean the business you are dealing with or have an agreement with.

Clients

Website design, development, hosting, maintenance, social media, advertising, SEO and artist marketing work is provided under a separate written proposal or agreement for each client. Where that agreement differs from these terms, the agreement applies. Information on this website, including service descriptions, is a general overview and not an offer or a contract.

Prices & taxes

Prices on our website are in Canadian dollars (CAD) and don't include sales tax. Suvel Webverse is registered for GST/HST, and applicable HST (13% in Ontario) is added to every invoice.

Prices on our India pages are in Indian rupees (INR) and don't include GST. Those services are invoiced by Suvel Webverse LLP, with GST added as applicable.

Service execution

Service Delivery & Affiliates: Suvel Webverse reserves the right to assign or contract technical development, digital media creation, administrative tasks, or campaign execution to its wholly-owned entities, subsidiaries, or corporate affiliates. Suvel Webverse remains the sole contracting party responsible for managing client accounts, quality assurance, project delivery, and maintaining confidentiality standards. How we handle personal information in this work, including outside Canada, is described in our Privacy Policy.

Hosting, maintenance & support

• Hosting, maintenance and support are provided on a best-effort basis. We work to keep client sites fast, secure and available, but we don't guarantee uninterrupted uptime or specific response times unless your written agreement says otherwise.
• All technical support and content updates are handled exclusively between 5:00 PM and 9:00 PM ET. Requests received outside this window are queued for the next one.
• Content updates included in a monthly plan are limited to the time stated in that plan. Work beyond it is quoted separately.

Marketing, advertising & artist services

These terms apply to our marketing services, including social media and content creation, paid advertising (such as Meta Ads and Google Ads), SEO and content marketing, email and SMS marketing, influencer campaigns, our Local Lead Generation (Meta Ads) add-on and our Artist & Music Growth Suite. The exact scope, deliverables and fees are set out in your written agreement.

Ad spend is billed separately

• Our monthly fee (retainer) covers our management work only. It does not include paid ad spend.
• All ad spend is billed directly by the ad platform (for example, Meta for Facebook and Instagram) to the payment method on your own ad account. The same applies to paid influencer fees, paid media placements and distribution fees, unless your written agreement says otherwise. We don't pay for or resell ad spend on your behalf.
• You're responsible for all charges the platform bills to your account, including any taxes it applies. We won't raise your ad budget above the amount you've approved without your written consent.

Account ownership & access

• You own your business pages, social profiles, Meta Business account and ad accounts. You give us the access we need to manage them (for example, partner access in Meta Business Suite), and you can remove that access at any time.
• When our services end, we remove our own access. Your accounts, pages, ads and audience data stay with you.

Content approval

• We send ads and planned posts to you for review before they go live. We don't publish anything without your approval, unless your written agreement says otherwise. Approval by email or other written message counts.
• Once you approve content, you're responsible for its accuracy, including offers, prices, licences, service areas and any other claims about your business.
• You confirm that you have the rights to any photos, videos, logos and other materials you give us, and that we may use them in your content and ads.
• Delays in approval or in receiving materials may delay campaigns. Unused time in a month doesn't carry over unless your agreement says so.

Platform policies & compliance

• All content and ads must follow the rules of each platform (including Meta's Advertising Standards, Google Ads policies and each platform's community guidelines) and applicable laws, including Canadian advertising, anti-spam and privacy laws. We may decline to create or run content we believe breaks these rules.
• Platforms review ads and may reject them, or limit or disable pages and ad accounts, at their own discretion. We'll help you respond or appeal, but we don't control these decisions and aren't responsible for them or their effects.
• Email and SMS campaigns are only sent to contacts who have given consent as required by Canada's Anti-Spam Legislation (CASL). You're responsible for confirming that the contact lists you give us meet this requirement.
• Leads and quote requests go directly to you. You're responsible for how you follow up with them and for handling their personal information lawfully.

Artist & music services

• Music distribution is carried out through third-party distribution services, whose own terms also apply. Your written agreement sets out how releases are delivered and how any royalties are paid.
• Unless your written agreement says otherwise, you keep ownership of your music, recordings, artwork and artist accounts. You confirm that you hold the rights needed to release and promote the music you give us, including any samples or features.
• Distribution packages, fees and royalty splits described on our website (for example, our Growth Partnership and Direct Release options) are summaries. Your signed distribution agreement sets out the full terms, including term length and how releases can be taken down.
• Press coverage, playlist placements and features are decided by the media outlets, curators and platforms themselves, so they can't be guaranteed.

Results

Marketing results depend on your market, budget, offer, content and platform or search engine algorithms that we don't control. We work to deliver quality leads, growth and visibility at a reasonable cost, but we don't guarantee a specific number of leads, calls, sales, followers, streams, search rankings or cost per lead.

Our apps

• Our apps are our own in-house products. We do not offer app development as a client service.
• Apps are downloaded through Google Play, and your use of them is also subject to Google Play's terms.
• We grant you a personal, non-exclusive, non-transferable licence to use our apps on devices you own or control. You may not copy, modify, redistribute or reverse-engineer them except where the law allows.
• How our apps handle data is described in our Privacy Policy.

Intellectual property

The content of this website and our apps, including text, designs, watch faces, graphics and code, belongs to Suvel Webverse unless stated otherwise. Ownership of client websites is set out in each client's agreement.

Disclaimer

The website and our apps are provided "as is" and "as available", without warranties of any kind, to the extent permitted by law. We work to keep them accurate and reliable, but we can't guarantee they will always be error-free or uninterrupted.

Limitation of liability

To the extent permitted by law, Suvel Webverse is not liable for any indirect, incidental or consequential loss arising from your use of the website or our apps. Nothing in these terms limits any rights you have under consumer protection law that cannot be excluded.

Changes

We may update these terms from time to time. The current version will always be posted here with its effective date.

Contact

Questions about these terms: suvelwebverse@gmail.com